As one of the largest services sector in India, the healthcare industry has made rapid strides in the last few years and this growth trend is predicted to continue in years to come. However, the deficiencies with respect to 'Efficiency, Quality and Effectiveness' of the services have been highlighted in various reports issued by several industry watchers.
By adopting 'A & A Way', health-care providers in UK & Australia have generated immense patient satisfaction by delivering high quality services with a human touch. This concept aims to create highly skilled and motivated workforce for providing quality care to the patients, while meeting the objectives and performance measures of the organisation.
The 'A & A Way' covers: